Return & Refund Policy
1. Returns
We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may return it under the following conditions:
- Items must be returned within 7 days of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- Customized or personalized items are not eligible for return.
- Customized or personalized items are not eligible for return.
- Return requests must be initiated through our customer support team before sending the item back.
2. Return Process
To request a return:
- Contact our Customer Support with your order details.
- Receive a Return Authorization and shipping instructions.
- Pack the product securely and ship it back to the provided return address.
- Once received and inspected, we will process your refund or exchange.
3. Refunds
- Refunds will be processed within 7 business days after receiving and verifying the returned item.
- The refund will be credited to the original payment method.
- Shipping costs are non-refundable, and return shipping fees will be deducted from the refund amount.
- If the product is damaged or not in its original condition, a partial refund may be issued.
4. Non-Returnable Items
Certain items are not eligible for return or refund:
- Customized or personalized products.
- Items that have been used, damaged, or not in their original packaging.
- Clearance or final sale items.
5. Exchange Policy
- Exchanges are allowed only for defective or damaged products.
- If you received a faulty item, contact us within 7 days for a replacement.
6. International Returns
- Customers are responsible for any customs duties or taxes associated with international returns.
- Return shipping for international orders must be arranged by the customer.
7. Cancellations
- Orders can be canceled before shipment for a full refund.
- Once shipped, cancellation is not possible, but you may return the item after delivery following our return policy.